Introductions
Basic Organizational Theories about Universities and Conflict
Types of Conflict on Campus
Campus Conflict Video Clips
Conflict Management Options (Pros and cons)
BREAK
Campus Mediation Programs - brief history
Various Types of Mediation Models/Formats
Basic Steps of Our Mediation Model
Mediation Demonstration Video (Cross-cultural Roommate Dispute)
LUNCH (12:00-1:00)
Learning a New Skill (Stages)
Intervention Continuum
What Makes a Mediator?
Mediation Skills Set I:
-Setting the Stage
-Teamwork
-Introductory Remarks/Establishing Groundrules
-Campus Mediation Video Clip of Sample Opening phase
Practice giving Opening Statements
BREAK
Role Play #1 - "Borrowed and Busted"
Reflective Listening Skills refresher
-Review Goals and Components of Listening
-The Uninterrupted Time Phase of Mediation
-Allwyn Hall CD-ROM Training Exercise - Airing All Viewpoints
Using The Language of Diplomacy-
-"What's the buzz?"
-Challenges to neutrality
Wrap-up and Evaluation of Day One
Mediation Skills Set II:
-Focusing the issues (basic 3rd stage task)
-Handling interruptions
-Initiating discussion/exchange (basic 4th stage task)
-Campus Mediation Video Clips - Identifying Issues & Exchange/Dialog phases
BREAK
Role play #2 - "Giving Credit Where Credit is Due"
Empowerment & Recognition in Transformative Mediation
LUNCH
Mediation Skills Set III:
-Reframing Statements
-The Savy Use of Questions
-Identifying Interests beneath Positions
-Basic Problem Solving Framework
Allwyn Hall CD-ROM Training Exercise Continued...
BREAK
Campus Mediation Video Clip of Generating Options phase
Thinking about Faculty vs Admin Interests/Needs on Campus
Role Play #3 "Teaching Load Problems" or "Joan and David"
Cases from Our Home Campuses that Might have Gone to Mediation...
Wrap-up and Evaluation of Day 2
Mediation Skills Set IV:
-Helping Parties Move toward Greater Understanding and Agreement
-Writing a "Good" Agreement
Campus Mediation Video Clip on Reaching an Agreement
BREAK
Roleplay #4 "The Backyard Boogie"
-Debriefing, Discussion of Written Agreements
Open Forum for Questions
LUNCH 12:00-1:00
Sexual Harrassment Dispute Vignette
Power in Mediation
- Sources and types of power
- Possible Techniques for imbalanced situations
Gender and Mediation
- Possible influences of gender in mediation
- Domestic Violence and Mediation
Mediation Skills V: Using Caucuses
- Campus Mediation Video Clip of Using a Caucus
BREAK
Role Play #5 - "'Political' Studies: Books vs Activism" or "Sexual Harassment?"
Quick Decisions exercise (What would you do if...?)
Brief Discussion of Special Program Issues/Unanswered Questions:
- Volunteer Ethics
- Protecting Confidentiality
- Mandatory Mediation?
- Forms and Administrative Procedures
Evaluation of Day 3
Note: Weather permitting, there will be a complementary cookout at
Bill Warter's home this evening
Peacemaking on Campus - Basic Roles
Thinking About Conflict Escalation in Communities
A. CONFLICT PREVENTION STRATEGIES
Preventing or Reducing Student/Faculty Conflicts
-Faculty Preparation re Critical Incidents Tapes
-Syllabus changes, Boiler plate language
-Mutual Expectation Setting sessions
-Classroom Civility Seminars/Workshops
Reducing Student/Student Conflicts
-Roommate and Floormate agreement forms
-Dating Violence and Date Rape Prevention Programming
-Student lab/work group orientation sessions and/or guidelines
BREAK
Changing Labor Relations Practices
-Interest-Based Bargaining Training
Construction Partnering Sessions
B. CONFLICT RESOLUTION SKILL TRAINING AND COACHING
Conflict Resolution Skill Training for Residence Hall Staff
-Theories of Student Development and the Role of Mediation
Negotiation Skills Training
Facilitation Training
Conflict Coaching
Elicitive vs Prescriptive Training Interventions
LUNCH
C. GROUP PROCESS INTERVENTION STRATEGIES
Generic Interventions
Group Faciliation Services
Process Consulting Models
Guest Presentation by Dr. Amy Otto: Academic Departmental Cultures and Conflict
D. RESPONDING TO CONFLICTS OVER DIVERSITY, CULTURE AND VALUES
Value-based Disputes (Special challenges presented by...)
RACISM 101 Video Clip
Group Self-Assessment and Dialog Tools
Town Hall Meetings
Modified Mediation Models
Dialog Groups
Creative Controversy in the Classroom
Debate Moderation
BREAK
E. SUPPORTING NONVIOLENT SOCIAL PROTEST
Peacekeeper Trainings
Organizing Skills Workshops
Consensus Skills Training
F. "POST-SANCTION" SERVICES
Anger Management Workshops
Reconciliation or Terms-Setting Sessions for former combatants
VORP/VOM/Family Group Conferencing Models
G. FOSTERING POSITIVE INTERACTION IN/WITH THE LOCAL COMMUNITY
New Community Meetings Initiative
Landlord/Tenant Dispute Resolution Services
Community Relations Teams
Using the University's Good Offices
F. ACADEMIC AND THEORY BUILDING PROGRAMS/SERVICES
Dispute Resolution as/in Higher Education
Wrap-up and Evaluation of Entire Workshop
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